The 18-page case study
Before/after metrics, the month-by-month chart and the full 90-day playbook.
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The full 18-page Quillstack breakdown, plus the churn-autopsy worksheet and health-score model, will land in your inbox within the next 5 minutes.
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- Callum at Haldencallum@haldengrowth.com
- Subject
- [Case file 014] Quillstack: −31% churn in 90 days
- Attached
- Case study (PDF), worksheet, health-score model
Hi there — here's the full breakdown you asked for. Start with page 6: the three silent-churn signals are the part most teams can act on this week.
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What you're getting
Everything in the case file.
One case study and three working tools — the same ones we handed to Quillstack's customer success team.
Churn-autopsy worksheet
The coding sheet we used on 214 cancellations, with formulas built in.
Health-score model
Six weighted signals and the red/amber/green thresholds we tuned.
90-day plan template
Every play from the case study as a week-by-week plan with owners.
While you wait · 6:42
The 3 churn signals we found in week one.
A short briefing from Callum on the patterns hiding in Quillstack's product data — and how to check for them in yours before the PDF even lands.
Callum Reyes, founder of Halden Growth Partners · recorded for case-study readers
- 00:40The “quiet admin” signal
- 02:55Why seat drops beat NPS
- 05:10Checking your own data
Want these numbers in your business?
Start with a call. Or go straight to the audit.
Most teams start with the fixed-scope Churn Audit — the same diagnostic phase that found Quillstack's three signals.
Strategy call
Retention Review
A 30-minute call to sanity-check your churn numbers.
$030 min · video
- Walk through your churn & NRR
- Spot your likeliest leak
- Honest fit check — no pitch deck
Fixed scope · 10 days
Churn Audit
Our Phase 1 diagnostic, run on your data.
$4,800one-time
- Churn autopsy on 12 months of cancels
- Up to 15 exit interviews, coded
- Your silent-churn signals, ranked
- Prioritized 90-day plan & readout
Done with you · 90 days
Retention Sprint
The full Quillstack engagement, end to end.
$18,000from
- Everything in the Churn Audit
- Onboarding rebuild & health score
- Weekly working sessions with your CS team
Audit fee is credited in full if you continue to a Retention Sprint within 30 days. Questions? hello@haldengrowth.com